Omni-Channel-Retail-Commerce-Platform Market Analysis by End User (Consumer Electronics, Apparel & Footwear, FMCG, and Others); by Deployment (On-Premise, and SaaS); and by Solution (Warehouse Management, CRM, E-Commerce, Point of Sales, Order Management, and Others)-Global Supply & Demand Analysis & Opportunity Outlook 2023-2033

  • Product Code:
  • Published Date:
    20 Sep 2022
  • Region:
  • Category:
    ICT & Telecom
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Impact Analysis on the Growth of Market

Inflation and Looming Recession to Haunt Businesses:

In 2022 & 2023, market players expected to sail in rough waters; might incur losses due to huge gap in currency translation followed by contracting revenues, shrinking profit margins & cost pressure on logistics and supply chain. Further, U.S. economy is expected to grow merely by 3% in 2022.



The Research Report is Updated with 2021 Base Year, 2022 Estimated year and Forecast till 2031 with Market Insights.

With the dip in global production, the GDP has contracted in 2020 and impacted the market across the world. Upon placing a Sample Request, you will receive an updated report with 2021 as base year, 2022 as estimated year and forecast to 2031. This will have market drivers, recovery rate in the market, insights and competitive analysis.

Market Overview:

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Omni-Channel-Retail-Commerce-Platform Market Report Scope


Base Year


Forecast Year




Base Year Market Size (2022)

 ~ USD 5.0 Billion

Forecast Year Market Size (2033)

~ USD XX.X Billion

Global Omni-Channel-Retail-Commerce-Platform Market Highlights Over 2023 - 2033

The global omni-channel-retail-commerce-platform market is estimated to garner a notable revenue by the end of 2033 by growing at a CAGR of ~15% over the forecast period, i.e., 2023 – 2033. Further, the market generated a revenue of USD 5.0 Billion in the year 2022. The growth of the market can be attributed to an increasing use of different channels by the customers. More than 50 per cent of the retailers worldwide are investing in different channels.




Omnichannel-retail-commerce-platforms refer to a method of delivering a better customer experience by combining the benefits of in-store shopping with the convenience of online shopping. Customers can interact with multiple sales and media channels at the same time in this model, moving from showroom to website in a single seamless journey. Moreover, it provided a better experience to the customers that helps to build a long-term relationship between the buyer and the seller. Hence, rising need for long-term customer relationship is projected to surge the growth of the global omnichannel-retail-commerce-platforms market. For instance, more than 60 per cent of the business arise from the existing customers

Global Omni-Channel-Retail-Commerce-Platform Market: Growth Drivers and Challenges

Growth Drivers

  • Surging E-Commerce Platforms – A better customer experiences is provided to the customers through the integration of e-commerce with retail platforms. Hence, it is expected to boost the growth of the global omnichannel-retail-commerce-platform market. In the year 2020, the e-commerce sales around the world accounted to 18 per cent of all the retail sales.

  • Rising Use of Mobile Devices– In the year 2021, there are more than 15 Billion number of mobile devices operating across the globe.

  • Increased Internet Penetration – As per the World Bank, the individual using internet has increased from 29 per cent in 2010 to 60 per cent in 2020.

  • Increasing Social Media Shopping– More than 35 percent of the internet users in the United States make at least one social commerce purchase in the year 2021.


  • High Cost for the Installation of System

  • Complexity in Supply Chain

  • Lack of Skilled Expertise

The global omnichannel-retail-commerce platform market is segmented and analyzed for demand and supply by solution into warehouse management, CRM, e-commerce, point of sales, order management, and others. Out of these, the e-commerce segment is anticipated to hold the largest share over the forecast period owing to the growing popularity related to e-commerce platforms among the people, and surging smartphone users. For instance, there are more than 6 Billions smartphone users across the globe in the year 2020.

Global Omnichannel-Retail-Commerce-Platform Market Regional Synopsis

Regionally, the global omnichannel-retail-commerce-platform market is studied into five major regions including North America, Europe, Asia Pacific, Latin America and Middle East & Africa region. Amongst these markets, the market in the North America region is projected to hold the largest market share by the end of 2033 on the back of rising online sales, and high level of digitalization.

The market in the Asia Pacific region is expected to witness the fastest growth over the forecast period owing to the increasing internet penetration, and rising awareness related to e-commerce platforms. According to the World Bank, the percentage of population using internet has increased from 8 per cent in 2010 to 43 per cent in 2020.

Market Segmentation

Our in-depth analysis of the global omnichannel-retail-commerce-platform market includes the following segments:

By End User

  • Consumer Electronics

  • Apparel & Footwear

  • FMCG

  • Others

By Deployment

  • On-Premise

  • SaaS

By Solution

  • Warehouse Management

  • CRM

  • E-Commerce

  • Point of Sales

  • Order Management

  • Others

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Key Companies Dominating the Global Omnichannel-Retail-Commerce-Platform Market

Our report has covered detailed company profiling comprising company overview, business strategies, key product offerings, financial performance, key performance indicators, risk analysis, recent developments, regional presence, and SWOT analysis among other notable indicators for competitive positioning. Some of the prominent industry leaders in the global omnichannel-retail-commerce-platform market that are included in our report are IBM Corporation, Salesforce, Inc., SAP SE, Oracle Corporation, Microsoft Corporation, Fujitsu Limited, Aptos, LLC., HCL Technologies Limited, Infosys Limited, NCR Corporation, and others.

Global Omnichannel-Retail-Commerce-Platform Market: Latest Developments

  • June, 2021: IBM Corporation announced the partnership with Pandora in order to transform Pandora omnichannel e-commerce capabilities with IBM sterling supply chain software.

  • January, 2019: Oracle Corporation announced the launch of Oracle Retail Xstore office cloud service in order to continue its momentum in enabling digital transformation in the retail community.

Key Reasons to Buy Our Report

  • The report covers detailed analysis comprising market share attained by each market segment and its sub-segments.

  • It covers market dynamics including growth drivers, trends, potential opportunities, price trend analysis and challenges that impact the market growth.

  • The report includes detailed company profiles of the major players dominating the market.

  • We use effective research methodologies to calculate the market numbers and provide value-added assessment for overall growth.

  • We provide customized reports as per the clients’ requirement helping them to see possible and unexpected challenges and unforeseen opportunities in order to help them reach their goal. 

Geography Analysis:

The report further discusses the market opportunity, compound annual growth rate (CAGR) growth rate, competition, new technology innovations, market players analysis, government guidelines, export and import (EXIM) analysis, historical revenues, future forecasts etc. in the following regions and/or countries:

  • North America (U.S. & Canada) Market Size, Y-O-Y Growth, Market Players Analysis & Opportunity Outlook
  • Latin America (Brazil, Mexico, Argentina, Rest of Latin America) Market Size, Y-O-Y Growth & Market Players Analysis & Opportunity Outlook
  • Europe (U.K., Germany, France, Italy, Spain, Hungary, Belgium, Netherlands & Luxembourg, NORDIC(Finland, Sweden, Norway, Denmark), Ireland, Switzerland, Austria, Poland, Turkey, Russia, Rest of Europe), Poland, Turkey, Russia, Rest of Europe) Market Size, Y-O-Y Growth Market Players Analys  & Opportunity Outlook
  • Asia-Pacific (China, India, Japan, South Korea, Singapore, Indonesia, Malaysia, Australia, New Zealand, Rest of Asia-Pacific) Market Size, Y-O-Y Growth & Market Players Analysis & Opportunity Outlook
  • Middle East and Africa  (Israel, GCC (Saudi Arabia, UAE, Bahrain, Kuwait, Qatar, Oman), North Africa, South Africa, Rest of Middle East and Africa) Market Size, Y-O-Y Growth Market Players Analysis & Opportunity Outlook



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  1. IBM Corporation
  2. Salesforce Inc.
  3. SAP SE
  4. Oracle Corporation
  5. Microsoft Corporation
  6. Fujitsu Limited
  7. Aptos LLC.
  8. HCL Technologies Limited
  9. Infosys Limited
  10. NCR Corporation, 
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