Global Contact Center-as-a-Service (C-CaaS) Market to Grow with a CAGR of 18.53% During 2021-2030; Rising Need for Developing Customer Service Experience Amongst Businesses to Drive Market Growth
Kenneth Research published a report titled “Contact Center-as-a-Service (C-CaaS) Market: Global Demand Analysis & Opportunity Outlook 2030” which delivers detailed overview of the global contact center-as-a-service (C-CaaS) market in terms of market segmentation by solution, service, organization size, end-use industry, and by region.
Further, for the in-depth analysis, the report encompasses the industry growth indicators, restraints, supply and demand risk, along with detailed discussion on current and future market trends that are associated with the growth of the market.
The global contact center-as-a-service (C-CaaS) market is anticipated to grow with a CAGR of 18.53% during the forecast period, i.e., 2021-2030. The market is segmented by solution into automatic call distribution, interactive voice response, call recording, computer telephony integration, workforce optimization, reporting & analytics, and others, out of which, the interactive voice response segment is anticipated to garner the largest revenue of USD 5865.3 Million by the end of 2030. Moreover, in the year 2020, the segment registered a revenue of USD 933.3 Million.
The global contact center-as-a-service (C-CaaS) market is estimated to garner a revenue of USD 21560.1 Million by the end of 2030, up from a revenue of USD 3962.4 Million in the year 2020. The increasing competitive nature of businesses worldwide, which is raising the need amongst businesses to focus on improving their customer service experiences, is one of the major factors anticipated to drive the growth of the market in the coming years. Moreover, the growing trends of remote working conditions due to the covid-19 pandemic, is also poised to create numerous opportunities for the growth of the market in the coming years.
Geographically, the global contact center-as-a-service (C-CaaS) market is segmented into five major regions including North America, Europe, Asia Pacific, Latin America and Middle East & Africa. Out of these, the market in North America is anticipated to garner the largest revenue of USD 13606.5 Million by the end of 2030. Moreover, in the year 2020, the market in the region generated a revenue of USD 2314.4 Million.
The research is global in nature and covers detailed analysis on the market in North America (U.S., Canada), Europe (U.K., Germany, France, Italy, Spain, Hungary, Belgium, Netherlands & Luxembourg, NORDIC [Finland, Sweden, Norway, Denmark], Poland, Turkey, Russia, Rest of Europe), Latin America (Brazil, Mexico, Argentina, Rest of Latin America), Asia-Pacific (China, India, Japan, South Korea, Indonesia, Singapore, Malaysia, Australia, New Zealand, Rest of Asia-Pacific), Middle East and Africa (Israel, GCC [Saudi Arabia, UAE, Bahrain, Kuwait, Qatar, Oman], North Africa, South Africa, Rest of Middle East and Africa). In addition, analysis comprising market size, Y-O-Y growth & opportunity analysis, market players’ competitive study, investment opportunities, demand for future outlook etc. has also been covered and displayed in the research report.
Rising Number of Business Organizations Worldwide to Drive the Market Growth
Worldwide, the total number of business organizations touched nearly 220 Million in the year 2020, up from about 160 Million in the year 2010.
Backed by the surge in the number of business organizations around the world, there is a growing need amongst these businesses to provide an exemplary service support to their customers for greater customer service experiences. By the adoption of virtual cloud-based contact center solutions, companies can not only lower their operational costs, but also meet the requirement of providing a greater service support to their customers. Such factors are therefore anticipated to drive the growth of the market in the coming years.
However, the surge in concerns for data security and privacy is expected to operate as key restraint to the growth of global contact center-as-a-service (C-CaaS) market over the forecast period.
This report also provides the existing competitive scenario of some of the key players of the global contact center-as-a-service (C-CaaS) market which includes company profiling of Cisco Systems, Inc., Microsoft Corporation, SAP SE, Oracle Corporation, NEC Enterprise Solutions, Genesys Cloud Services, Inc., Unify (Atos Group), NICE Ltd., Avaya Inc., Five9, Inc., Talkdesk, Inc., Liveops, Inc., Evolve IP, LLC, and others. The profiling enfolds key information of the companies which encompasses business overview, products and services, key financials and recent news and developments. On the whole, the report depicts detailed overview of the global contact center-as-a-service (C-CaaS) market that will help industry consultants, equipment manufacturers, existing players searching for expansion opportunities, new players searching possibilities and other stakeholders to align their market centric strategies according to the ongoing and expected trends in the future.
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